SHIPPING AND RETURNS
SHIPPING AND RETURNS
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
*Due to the COVID-19 pandemic, expect delivery delays due to safety precautions and limited transportation availability across all shipping carriers. We seek your patience and kind understanding during these unprecedented times.
We're proud to offer everyday FREE Standard Shipping for orders over $35 via USPS.
If you need your order sooner, please select priority shipping at checkout. Priority shipping typically takes 1 to 3 business days post-dispatch to arrive at your doorstep.
Standard shipping takes 1 to 4 weeks to arrive after processing, while expedited shipping takes 4 to 12 business days. International shipping costs are calculated at checkout.
International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. PDL Cosmetics does not collect duties and taxes. Customs policies vary widely from country to country, so please contact your local customs office for more information. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has exited the United States.
What is your return policy?
For online orders, we accept products in unused and unopened condition in original packaging for a full refund within 30 days of purchase. There is no restocking fee, however, the customer is responsible for the return shipping fees. PDL Cosmetics maintains the right to deny approval of a refund for items that are believed to have been previously used. To initiate a return, please contact firstname.lastname@example.org for further instruction. Exchanges for products of equal value must be pre-approved by the PDL Cosmetics Customer Service team. The return item must be received before the replacement item will be shipped.
Unfortunately, we cannot accept returns on sale items or gift cards.
How long will it take until my refund is processed?
Once we receive your return, please allow 2-4 business days for your return to be processed and then up to 5-7 business days for your bank to post the refund to your account. You will receive an email when our team has processed your refund.
Can I return a product purchased at a store?
We do not accept returns from retailers other than PDLcosmetics.com. Please contact the retailer directly to inquire about a return.
How can I cancel or adjust my order?
Please email us at email@example.com as soon as possible if you would like to cancel your order. Our warehouse processes orders quickly, but we’ll do our best to process your cancellation request. Unfortunately, we are unable to make changes or amendments to orders after they have been placed.
I received the wrong item/something is missing from my order.
Our apologies! Please email our Customer Service team at firstname.lastname@example.org so we can look into your order for you.
An item I ordered is out of stock
If an order is placed for an item that has been marked as out of stock in our warehouse, we will remove the item from your order and refund you the full amount.
15030 Ventura Blvd Ste 168
Sherman Oaks, CA 91403-5470